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How an Independent Pharmacy Delivers a Personal Touch

Young hands hold old hands. Support for the elderly concept.
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It’s nice to be remembered at a store you shop at frequently or a restaurant you eat at often. But how common is it to be remembered at your pharmacy? Patients at big chain pharmacies report not having quality relationships with their pharmacists, which leads to less of a personal touch during service.

By choosing an independent pharmacist to serve yourself or your facility, you are automatically opting for added personalization. These personal touches appear in several different forms, including:

Stronger Relationships

Patients and facilities who rely on independent pharmacies in their community report feeling better connected with their pharmacists and technicians. Staff members are less likely to become overwhelmed with patient sizes and are in better positions to develop stronger, more personal relationships with the people they serve.

From knowing your name to recalling your medical history at every interaction, local pharmacists work to ensure your facility is more than an order number at their pharmacy.

More Focused Consultations

Because local pharmacists are able to develop deeper relationships with their patients, they are also better situated to consult with patients about their prescriptions. This knowledge of patients can improve the quality of care at your facility.

Independent or not, a pharmacist will usually cover the basics of a new prescription, addressing things like how they work, what their side effects may be, or how they may interact with additional medications. However, there is an extra benefit during the consultation if your pharmacist also knows your medical history and can draw on their relationship with you to offer even more educational material or advice.

Community Engagement

If you have a local, independent pharmacy in your community, chances are the pharmacist behind the counter is a community member, too. Not only do they know the ins and outs of your area, they are also directly involved in the goings on and give their support to the community in multiple ways.

When your pharmacist understands and supports the community you live in, you increase the likelihood of building an even stronger connection with them. In turn, you can expect your pharmacist to deliver more personalized service to you or your facility.

Personalization matters when it comes to the health of those at your facility. At Angus Lake Healthcare, we can provide the personal pharmaceutical care that makes all the difference. Talk to us about our services today: 478-233-1828

Stay tuned for the final article in our series about the benefits of independent pharmacies:

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